AI Transparency Notice
How our AI-assisted concierge service uses your information
Last updated: 1 August 2026
LetoApp provides an AI-assisted concierge service through our website and WhatsApp Business API, supported by human oversight. This notice explains how our AI-enabled systems may use your Personal Data when providing the concierge services you request. For more information about our wider Personal Data practices, please see our Privacy Notice.
How AI is Used
LetoApp uses AI-enabled systems to assist with:
- understanding and structuring your requests;
- generating recommendations and suggestions;
- preparing and coordinating tasks;
- supporting bookings, reservations, scheduling and service fulfilment; and
- assisting communications relating to your request.
Our AI systems operate for defined, human-approved purposes connected to providing and supporting the LetoApp concierge service. They are not intended to independently determine unrelated purposes for using your Personal Data.
Personal Data Used by Our AI Systems
Depending on your request, the AI system may process information such as:
- your name and contact information;
- messages and instructions you provide;
- preferences and task information;
- booking or scheduling details;
- location information where required for a requested service; and
- information received through integrations you have authorised.
LetoApp does not actively seek Special Category Personal Data. If you choose to provide such information as part of a request, it will only be processed where necessary and lawful and subject to your explicit consent and appropriate safeguards.
What the AI Produces
Our systems may generate:
- recommendations;
- suggested responses or actions;
- task summaries;
- proposed bookings or arrangements;
- scheduling information; and
- other outputs required to assist with your request.
These outputs are used to support delivery of the concierge service and are not intended to be used for unrelated purposes.
Human Oversight
LetoApp maintains human oversight appropriate to the nature and potential impact of a request. Some low-risk recommendations or suggestions may be generated automatically. Where an action may have a legal, financial or other significant impact, appropriate human review or intervention is applied before execution.
You may request human review of an AI-generated output or recommendation at any time.
Our Safeguards
Our AI-enabled systems are operated within defined purposes, permissions and governance controls designed to support responsible use of Personal Data.
Safeguards may include:
- access and permission controls;
- data minimisation;
- encryption;
- logging and monitoring;
- human oversight and escalation;
- security and vulnerability controls; and
- review of privacy, fairness and compliance risks.
We assess our AI-enabled processing for risks including inappropriate use, unfair or discriminatory outcomes, privacy impacts, security risks and non-compliance. Where appropriate, processing may be paused, escalated or referred for human review.
Third Parties and Service Providers
LetoApp may use technology providers and other service providers to support the operation of its AI-enabled service. We may also share limited Personal Data with third parties where necessary to fulfil a request you make, for example a restaurant, hotel, delivery provider or travel service. Such sharing is limited to what is reasonably necessary for the relevant service and is subject to applicable contractual, privacy and security safeguards.
Personal Data may also be processed outside the DIFC where necessary to operate the service. Appropriate safeguards are applied to international transfers in accordance with applicable data protection requirements.
Your Choices and Rights
You may:
- ask how your Personal Data is being used;
- exercise applicable Data Subject rights;
- withdraw consent where processing relies on consent;
- request human review of an AI-generated output or recommendation; and
- raise a concern or challenge an outcome involving the use of your Personal Data.
Using LetoApp does not remove or limit your rights under applicable data protection law.
Questions or Human Review
For questions about how LetoApp uses AI or to request human review of an AI-generated output:
Email:support@letoapp.com
For privacy questions or Data Subject rights requests:
Email:privacy@letoapp.com
